Aziyana Return & Refund Policy

Easy Shopping, Hassle-Free Returns

At Aziyana, we are committed to making your shopping experience safe, simple, and worry-free. If the product you purchased does not meet your expectations or you need to return or exchange it, our easy Return & Refund process is here to help.

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Return Eligibility

Most items can be returned within 30 days of delivery, provided they meet the following conditions:

• ✅ The item must be unused and in its original condition.
• ✅ All tags, labels, seals, and original packaging must be intact.
• ✅ You must have the original invoice or order number.
• ✅ The return request must be submitted within the eligible return period.

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How to Return an Item

Step 1: Log in to Your Aziyana Account

Sign in to your Aziyana account through our website or mobile app.

Step 2: Go to "My Orders"

Open the My Orders section to view your purchase history.

Step 3: Select the Order

Choose the order that contains the item you wish to return.

Step 4: Click "Return / Refund"

Select the Return / Refund option next to the item.

Step 5: Select the Reason for Return

Choose the reason that best matches your situation, such as:

• Incorrect item received
• Damaged item
• Defective product
• Wrong size or color
• Changed your mind

Step 6: Complete the Return Form

Fill out the return request form and upload photos or videos if required to support your claim.

Step 7: Choose Your Preferred Return Method

Select one of the following options:

• Pickup: Our delivery partner will collect the item from your address.
• Drop-off: Deliver the item to your nearest designated return location.

Step 8: Submit Your Request

Review the information carefully and click Submit to complete your return request.

Step 9: Return the Item

Hand over the item to our courier during pickup or drop it off at the selected return point within the specified time.

Step 10: Receive Your Refund

Once the returned item is received and successfully inspected, your refund will be processed through your original payment method or the selected refund option.

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Refund Processing Time

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Non-Returnable Items

The following items are generally not eligible for return or refund:

• Perishable goods
• Used personal care products
• Customized or personalized items
• Digital products
• Items marked as "Final Sale" or "Non-Returnable"

Note: If a non-returnable item is delivered damaged, defective, or incorrect, you may still be eligible for a replacement or refund after verification.

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Important Guidelines

• Please ensure the item is securely packed in its original packaging before returning it.
• Do not ship the item until your return request has been approved.
• Do not combine items from different orders in a single return package.
• If returning electronic devices, remove all personal data before sending the item back.

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Need Assistance?

If you have any questions regarding returns or refunds, please contact Aziyana Customer Support. Our dedicated support team is always ready to assist you.

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Our Promise

At Aziyana, your satisfaction is our highest priority. We are committed to providing a smooth shopping experience through a simple return process, fast refunds, and reliable customer service.